Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.
Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2025, will revolutionize global broadband connectivity for enterprise users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world. The company’s state-of-the-art fleet consists of 15 GEO satellites, the Canadian payload on ViaSat-1 and one Phase 1 LEO satellite, which is the start of Telesat Lightspeed. For more information, follow us on Twitter, LinkedIn or visit www.telesat.com
The TCC Technologist is responsible for the proactive monitoring of network services and fixed satellite service customers and manage troubleshooting investigation of reported faults until services have been restored. They perform hands on corrective and preventative measures to Allan Park earth station critical systems, TT&C ground communications equipment and on site customer services. The majority of technical support is phone based with remote access thorough supervisory systems.
- Providing telephone customer support.
- Ensuring that the first and second level maintenance activities at remote points of presence are effectively carried out through direct and indirect means.
- Perform corrective and preventative maintenance on a variety of satellite communication baseband and RF equipment.
- Perform preventative and corrective maintenance on critical systems at the Allan Park Earth Station facility i.e. power systems, and antenna farm.
- Perform preventative and corrective maintenance on networking hardware, such as routers, IP switches, hubs and modems.
- Review and update customer network documentation for accuracy.
- Assist Network Engineering Division personnel with the implementation of new and expanding services, demonstrating thorough understanding of the systems.
- Monitor remote customer networks for alarm detection and degradation in service level, and initiate corrective action.
- Accurately document network trouble reports in common trouble ticketing database.
- Investigate sources of satellite RF interference causing customer service interruptions.
- Work directly with Telesat customers and/or third party contractors.
- Work effectively in a team environment, and independently with minimal supervision.
- Occasional requirements to oversee day to day group operations in a shift lead role.
Education and Experience Required
- 3-year Electronics/Telecommunications Technologist Diploma or recognized equivalent education.
- 2 years experience in related field would be an asset
Specialized Skills and Abilities
- Knowledge of RF/microwave communications devices.
- Knowledge of data communications protocols (point to point, LAN/WAN).
- Knowledge of telephony transmission systems.
- Knowledge of television transmission systems (both analog and digital)
- Knowledge of HVAC and power systems.
- Knowledge of PC operating systems and application programming.
- Ability to demonstrate solid troubleshooting skills.
- Familiar with various types of telecommunications test equipment.
- Working knowledge of protocol analyzers, data test sets, spectrum analyzers, video test equipment, audio/voice test equipment, DVMs, Oscilloscopes and power monitors.
- Wiring and cable termination tool kits.
- The service operates 24 hours, 7 days per week. Shift work and the ability to work in an unsupervised environment are critical to this position.
- Ability to undertake occasional travel.
- Ability to obtain clearance under the Canadian Controlled Goods program (CGP).
- Ability to obtain U.S. Department of State approval for access to technical data and/or hardware controlled by the U.S. Government.
- Preference will be given to bi-lingual candidates
Decision Making and Supervision
- Minimal supervision of day to day activities can be expected. Incumbent must be able to demonstrate good judgement as it relates to customer service and scheduling activities. The incumbent will be paired with a senior technologist for approximately 1 year in order to assist in developing the necessary skills.
- The incumbent will be working within a 24/7 operation and will be part of a regular shift rotation.
- Technical phone support for North American domestic and International customer base. International customer base can present English language challenges requiring patience.
- The incumbent shares on-call duties with the other TCC technologists.
- Overtime and alterations to shift schedules can be expected.
- Some travel can be expected for field work.
- Relocation support is available.